Stevinson Toyota Scion West

"I really enjoy your TV commercials; however, good professional customer service is what brings people back time and time again. I recently worked with Aaron and Gary (Toyota) and they are great ambassadors for your company. GIVE THEM A BIG RAISE!!!"

Barbara M.,April 2011

"Jeremy was my salesperson and he did an outstanding job.  Most of all he was patient and honest.  Thank you for selling me my Toyota!"

Jeremy G.,February 2011

"My wife had to do shopping in the area that Stevinson was at and we had come over from where we live at Yale and Colorado Blvd area. Usually GO Toyota is our main service Dealer. Anyway we had the very best Customer Service Experience of our Lives! Mike Emmons whom has the best smile we have ever seen was so helpful and made us feel so important. Just an oil change but still the time done was Fantastic. 10 min or so? World Record? We think so! We will come again and thank Stevinson plus ask them to keep up the Great work in Customer Service."

Gregory B.,January 2011

"Having been a customer, albeit a (Stevinson) Lexus customer for several years, I have come to expect professional competence, personal commitment, and customer focus that many dealers would envy.  My wife and I brought a long-time friend to get informatiopn on a Rav-4; three plus hours later, she left having purchased a wonderful 2010 Venza.  Her sales consultant was Ray Saccomano, who exhibited all the characteristcs one would expect from a Stevinson team professional.  His product knowledge and people skills were outstanding.  I am sure you are proud to have him as a member of your new car sales team.  Finally, his task was made more difficult because he had to satisfy not only the primary customer but those other two appendages, me and my wife.  Please express to Mr. Saccomano my sincere appreciation of his outstanding service and superb skills."

Dr. Edward S.,January 2011

"Nice car buying experience. Our salesman Jami Coleman was very nice and easy to work with. I'd recommend him to all. Great Service!!"

Marie M.,January 2011

"I would like to drop you a note about our salesperson, Tony Salazar. Tony worked very hard to do everything he could in making our sale. In fact, we liked him so much we taded in a car to purchase a Highlander and leased a Rav4 prior to our lease being up. I would certainly recommend Tony to others."

Jerry O.,January 2011

"Thanks for taking good care of me and our vehicle.  Special kudos to James Russell?He gave me sound advice and the vehicle was ready when he said it would be - actually not - it was early! Also, the snack table in the waiting area is great - very well stocked and good stuff.  The lady who oversaw it was fantastic-she was great-friendly and very attentive to the entire waiting area."

Bill L.,December 2010

"Most research was done through the internet.  Our salesperson was prompt to answer any questions.  Ease of communication and straight forwardness of salesperson."

Bryan L.

I would like to thank Stevinson Toyota (West) for treating me with respect. I had been car shopping for three days straight and was completely appalled by how car dealers treat people. When I arrived at Stevinson, I was surprised by the fact that no one had stalked me or followed me saying they needed to (get my insurance card)-for insurance purposes - because I could steal one of the cars (yes, someone actually said that to me). Once I needed help, Ray was there to explain different cars and let me test drive some. He was very helpful and not pushy. The next day my husband and I came back and because Ray was off Stan helped us. Stan explained how the Toyota Prius hybrid works and answered all of our questions. He was amazing and we ended up purchasing a 2005 Prius. I could not be happier with Stan and Ray. I will be referring you to anyone I hear is looking for a new or pre-owned car.

Cassie S.

"I liked how easy it was to find the vehicle on the internet, speak to a salesperson, and make the purchase.  Our salesperson was a joy to work with."

Carla H.

"I have been very satisfied with your honest and quality service on my 4Runner for a couple of years.  I really like the customer waiting area where WiFi service is available and coffee and goodies are served.  I don't mind waiting there as it's very comfortable!  Thank you for your excellent service."

David S.

"Courtesy, friendliness, concern for my needs."

Don Z.

"Our salesperson was very knowledgeable and likeable.  We enjoyed working with her and her ability to get things done."

Jenna W.

"Quick process for sales/test drive/and time pre-qualification."

John L.

"Financing process straightforward.  I called internet sales, received very prompt call back, fairly straighforward process overall."

Alayna O.

"Everthing went well.  Everybody was honest and straightforward!  Very easy to deal with!"

Derrick S.

"I enjoyed working with internet sales representative John S.  He was friendly, prompt, responsive, easy to communicate with, straightforward and helpful.  I could recommend John to anyone I know who was interested in purchasing a Toyota.  Purchasing my vehicle through the internet sales department was very convenient and straight-forward process.  It was also more enjoyable and much faster than the traditional method.  In the future I will always do my car purchasing via internet sales."

Carol B.

"Your service department does a great job.  And James Russell is great.  He is the best service writer that I have worked with at any dealership!"

Howard J.

"I would like you to know that I received the highest quality service, way above what I would have expected.  Thank you for having such high quality people and an obvious dedication to service.  I'm so glad we bought our Venza from your dealership."

Susan K.

"Thank you for your professional follow-up.  The service I received was excellent, which is why I drive from Aurora to Lakewood to have my Toyota serviced.  I haven't even tried the dealers in this area, as I had a great experience with your service people and simply choose to take my car there.  You run a great group and have lots of reasons to be proud."

Mary Helen G.

"Thank you for your email, my experience at Stevinson Toyota West was excellent.  I wanted to commend you on the outstanding service I received from your orange team."

Dave R.

"Our salesperson followed-up over the course of 2-3 months until we were ready to buy - very professional!"

James C.

"I first communicated with Denny by E-mail and he handled the whole purchase with professionalism which made the process painless...it was easy without pressure and took a minimum amount of time."

Forrest M.

"The negotiation of the cost of the vehicle was easier than I expected it to be.  There was no pressure to buy, and it was an overall excellent experience."

Kristin P.

"We were VERY PLEASED with our salesperson.  Internet sales/salesman (very professional and extremely personable and nice)."

Robert J.

"Our salesman John worked hard to find our needs and was patient and helped guide us through he process.  We came in on an internet ad and when it came down to making a deal he showed us his pricing and it was fair.  None of the back and forth negotiations."

Linda D.

"The salesperson was extremely friendly and helpful.  He also followed up many times to see how everything was going."

Austin S.

"John has been awesome - the best car salesperson I have ever come across.  Truthful, no pressure, most of all full of integrity.  He deserves a part on the back and a job well done."

Tom C.

"The response from Doriene was amazing. All went so smoothly and quickly."

Benita G.

"Deck-I wanted to thank you for helping me out on the ultimate purchase of my new vehicle. Ryan, my salesperson, and Shane, the finance manager treated me like gold. I know you took a hit on my trade, I appreciate your willingness to work with me. Thanks a million."

Keith M.,October 2010

"I wanted Nick to know that we purchased a vehicle finally. We bought a Honda Civic. Nick was by far the best salesperson that we dealt with. He is very well educated on his vehicles. He is very personable and could answer most questions that we asked him. If he did not know the answers he immediately went to get the answers. We did not purchase a Prius because of the lack of rear window view. We found it very uncomfortable to not be able to see out of the rear window. The cost of the Prius was also a factor, despite the low cost of ownership numbers."

Mike T.

"I feel like one of the chosen few of James Russell's clients.  James is far and above (about) customer service and I am in sales.  He epitomizes that far and beyond just generating income for Stevinson.  He is all about the client.  He picked me up on two occasions when I had knee replacements.  He is a rare breed.  Part of the old school.  I live on the east side and come to you because of James.  The other half of the equation is Gary who has provided me top quality service and something else - a relationship."

Charles C.,November 2010

"James in the service department was amazing! Very attentive and helpful. Thanks!"

Carolyn J.,March 2010

"Over the years, I have never had the old auto dealership service department perception/feeling of being "ratcheted up", if you get my "drift". Team Orange is on the ball. They are courteous to the nth degree.  Your Craig Knott deserves a special pat on the back from you for the professional way he has treated  me on my recent two visits."

Charles C.,March 2010

"I brought my 2007 Tundra in Tuesday for the acceleration recall.  I was really impressed with the service and how helpful the staff was through the entire procedure.  Thank you."

Joshua P.,March 2010

"Mark on the Blue Team was very professional and helpful.  He always treats us well and aims to please."

Sandra H.,February 2010

"So far, everything seems to be running just fine, Ken.  Many thanks to your great mechanic who did such a good job on such an old car.  And also to your Service Advisor, Craig, who was extremely helpful during the entire week that the car was being repaired."

Elaine H.,February 2010

"As always, my experience with your service department was outstanding.  The service department is fast, friendly and organized as well as informative.  Keep up the good work!"

Nathan W.,February 2010

"I used to go to the old Burt Toyota for service because it's closer to my house. But after far too many ridiculous problems to pass off as "sometimes it happens", I decided to switch. The service manager at Burt was quite an unfriendly fellow. So for the past year or so, I have been going to Stevinson. Just wanted to say that I really think your whole service staff does an excellent job. They have always been super friendly, very knowledgeable, and willing to talk with me about any questions I have. Your waiting area is very nice as well with beverages and snacks, the lady out there does a nice job putting everything together. The whole service experience is top notch, and that doesn't happen without a good service manager."

"So for what it's worth, thanks, car service has become a far less stressful activity for me now."

Randall F.,February 2010

"Ken, thanks for your follow-up. We have purchased three vehicles from your Dealership and the Service Dept. plays a major role in that decision. Specifically,James Russell is the professional we always request! Give this guy a raise.  As a pilot for United, I recognize and respect good maintenance.  James is the best our family has experienced. We keep coming back because it's done right."

Bill K.,January 2010

"Thank you for checking with me, everything was great.  This was my first experience at Stevinson and it won't be my last, it was a total first class operation!  Everyone was so nice and helpful and answered all my questions & they even washed my car.  So, thank you to everyone."

Carolyn E.,January 2010

"Thank you for your assistance with my recent vehicle troubles.  As you can see, I am a repeat customer and will definitely return with any issues in the future.  Your Service Department is OUTSTANDING in my book!"

Lorna D.,January 2010

"I am extremely satisfied with your service and I will be bringing all my service to your company because of my service advisor Rick on the orange team.  He is an asset to your company and should be rewarded as soon as possible for his outstanding service."

Bill T.,January 2010

"It's been about a month now since I unexpectedly had major engine repair done to my '06 4Runner.  Fortunately all of the work was covered by warranty.  I just want to commend Rick (Orange Team) and Matt (mechanic) who worked with me on the vehicle.  Both of them were very courteous and professional in handling the situation and their interactions with me.  As well, the vehicle has been running like a top without any issues!  I open the hood and the whole engine compartment is spic and span. I appreciate that.  I appreciate Toyota honoring the warranty right up front without any issues.  Stevinson is a great dealership to work with all around.  This includes the Lexus division as my wife has an IS250 leased.  Keep up the good work!"

Jerry W.,January 2010

"I would like you to know that I received the highest quality service, way above what I would have expected.  I stopped in because I had a low tire pressure warning.  I expected it to take just a few minutes.  When I got there late afternoon your representative explained that they were very busy and it would take 20 minutes ? no problem.  After just a few minutes someone came to tell me that I had a screw in my tire.  They would temporarily fixed it ? but could I come back?  Unfortunately I live 80 miles away ? so I started thinking out loud about spending the night in Denver ? getting in first thing in the morning.  Immediately he said that wouldn?t be necessary ? they would take care of it in about an hour.  I had another problem in that I had to get some samples to a lab before they closed at 5:00.  Another of your representatives (Idalynn) said she would run me over there while my tire was being fixed, which she did.  Anywhere else ? any other time ? I would fully expect to have stayed the night and gotten it repaired the next day which would have caused many schedule problems for me.  However your team immediately switched gears ? stepped up and took care of all of my difficulties that in large part were caused by myself.  In addition, they could not have been more pleasant.  Thank you for having such high quality people and an obvious dedication to service.  I?m so glad we bought our Venza from your dealership."

Susan K.,January 2010

"Thank you for your professional follow up.  The service I received was excellent, which is why I drive to Lakewood to have my Toyota serviced.  I haven't even tried the dealers in this area, as I had a great experience with your service people and simply chose to take my car there.  You run a great group and have lots of reasons to be proud."

Mary G.,January 2010